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Responsibility targets and actions

  • Improving energy efficiency and reducing the carbon footprint

    Targets 2013 Results 2013 Targets 2014
    The comparable consumption of electricity, heating, cooling and water will decline in properties in Finland. The energy consumption of properties owned by Sponda in Finland decreased by 2.6 per cent. The measured heating energy consumption of comparable properties decreased by 7.9 per cent. The total electricity consumption of comparable properties decreased by 3.4 per cent, water consumption declined by 4.7 per cent and cooling energy consumption increased by 17.1 per cent compared to 2012. The comparable consumption of heating and water and the combined effect of the consumption of electricity and cooling will decline in properties in Finland.
    Developing a metrics strategy in 2013. A metrics strategy was developed for Sponda’s properties to support the monitoring of consumption. Implementation of guidelines for the use of metrics.
  • Material efficiency

    Targets 2013 Results 2013 Targets 2014
    The waste recovery rate at Sponda’s properties in Finland will increase to ≥ 86%. The waste recovery rate at Sponda’s properties in Finland increased to over 87% at the end of 2013. The waste recovery rate at Sponda’s properties in Finland will remain at the level of 87 per cent, the same as at the end of year 2013.
  • Improving energy efficiency and reducing the carbon footprint

    Targets 2013 Results 2013 Targets 2014
    Renewable energy sources research project and implementation of an application in 2013. The renewable energy sources research project was carried out. Starting a renewable energy sources demo project in 2014.
    The consumption figures of Sponda’s head office (electricity, heating, district cooling and water) will be reduced. In 2013, Sponda’s head office’s electricity consumption increased by 0.8 per cent, (standardised) heating consumption declined by 3.2 per cent and district cooling increased by 8.4 per cent. Water consumption at the head office decreased by 19.8 per cent compared to 2011. The 2012 water consumption figure for the property is not comparable. The consumption figures of Sponda’s head office (electricity, heating, district cooling and water) will be reduced.
    Energy consumption will decrease in three properties in Russia. Overall electricity consumption at the Russian office properties decreased by 3.6 per cent and heating consumption decreased by 9.8 per cent. Energy and water consumption will decrease in three office properties in Russia.
    Environmental certification for one newly constructed building. Sponda obtained LEED® Gold Environmental Certification for its Ruoholahden Ankkuri office building, which was completed in spring 2013. Environmental certification work will continue and preliminary analyses will be conducted for new projects.
    Certification work will continue and preliminary analyses will be conducted for new projects. Six certification processes were under way at the end of 2013.
  • Material efficiency

    Targets 2013 Results 2013 Targets 2014
    More environmental partnerships will be formed and action plans will be actively implemented. The number of Environmental Partnership agreements increased from 15 to 20. The number of Environmental Partnership agreements will be increased from 20 to 22.
    The volume of office waste at Sponda’s head office will be reduced. The volume of office waste increased slightly compared to 2012 due to paper waste generated by the disposal of archived materials in conjunction with internal relocations. The volume of office waste at Sponda’s head office will be reduced.
  • Enhancing the customer experience

    Targets 2013 Results 2013 Targets 2014
    Developing and measuring operations in line with the customer relations strategy. The customer relations strategy focused on developing the customer experience in all stages of the customer relationship.
    Improving the effectiveness of customer communications at Sponda-owned properties. Sponda began piloting an information screen system for office properties and expanded its extranet service. Developing the electronic customer service environment.
    Investing in customer data management (CRM system renewal). A CRM system development project was launched in conjunction with the company’s ERP project. Sponda introduced new survey tools, which enable data collection through the different stages of the customer relationship. Developing customer data management and, in particular, ensuring the successful deployment of the CRM solution. Developing the collection and utilisation of customer feedback as part of customer data management.
    Continuing service innovations. Sponda developed a property presentation application for tablet devices to support sales. Sponda also began piloting an information screen system for office properties. Assessing and leveraging new service innovations.
  • Investing in employees

    Targets 2013 Results 2013 Targets 2014
    Tools are developed to better support the work of the personnel and the attainment of objectives. To improve the effectiveness of mobile work, Sponda implemented a tablet-based property presentation application that improves customer service capacity, particularly for those working at the customer interface. The development and specification work for the new ERP system continued. The development of tools and systems will continue to support the work of the personnel and the attainment of objectives.
  • Property locations

    Long-term objectives Results 2013
    Increasing the share of shopping centres and office properties in the company’s property portfolio. The Ruoholahden Ankkuri office building was completed in Helsinki’s Ruoholahti district and the development project of Citycenter shopping centre was completed in the Helsinki central business district.
    Developing the property portfolio by concentrating on prime areas and locations with good public transport links. According to its strategy revised in autumn 2013, Sponda’s geographical focus will be on prime areas in the Helsinki metropolitan area, particularly in the central business district and Ruoholahti, as well as Tampere.
  • Transparency in operations

    Targets 2013 Results 2013 Targets 2014
    Capital Markets Day for investors in 2013. Sponda organised a Capital Markets Day for investors. At the event, the company’s financial situation and future prospects were reviewed along with the impacts of economic development on changes in the operating environment.
    Activating customer dialogue in customer meetings and all customer service channels. Sponda developed its customer communication through measures including the development of processes and service channels as well as new service innovation. Increasing customer dialogue in customer meetings and all customer service channels.
    Sponda reported for the first time on the most significant taxes and tax-like payments associated with its operations.
  • Taking the industry forward

    Long term objective
    Sponda promotes best practices in the real estate industry by participating in the projects and organisational activities of the Finnish Association of Building Owners and Construction Clients (RAKLI) and EPRA, the umbrella organisation for listed European property investment companies, among others.
  • Investing in employees

    The development of internal operating models to improve the effectiveness of sharing best practices, knowledge and expertise.
    The working environment is developed together with the personnel so that it will better support their work and assist in reaching the company’s goals. The development of the working environment was commenced through student cooperation with Aalto University. The development of the working environment will continue together with the personnel so that it will better support their work and assist in reaching the company’s goals.